{"id":28877,"date":"2018-09-04T15:55:34","date_gmt":"2018-09-04T13:55:34","guid":{"rendered":"https:\/\/www.sense.eu.com\/?page_id=28877"},"modified":"2023-01-12T16:08:47","modified_gmt":"2023-01-12T14:08:47","slug":"support","status":"publish","type":"page","link":"https:\/\/sense.eu.com\/en\/company\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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Here for you<\/h1>\n

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We guarantee you support of the highest quality. Because we want you to be well supported at all times. Our highly trained team is available at any time – by phone, e-mail and fax. You choose the appropriate Customer Care level, exactly as you need it.<\/p>\n

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<\/span><\/span><\/span><\/span><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n

Information<\/p>\n

Facebook
\nNewsletter
\nWebsite<\/p>\n

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<\/span><\/span><\/span><\/span><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n

Education<\/p>\n

User Trainings
\nWebinars
\nWorkshops<\/p>\n

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<\/span><\/span><\/span><\/span><\/div><\/div><\/div>[vc_column_text]<\/p>\n

Support<\/p>\n

Multi-Level Support
\nOnline Help
\nRelease Notes<\/p>\n

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<\/span><\/span><\/span><\/span><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n

Improvement<\/p>\n

Ideas Laboratory
\nRequests
\nRelease Management<\/p>\n

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Basic Support:<\/strong>\u00a0+43 50 60 80 900
\nPremium Support:<\/strong>\u00a0+43 50 60 80 999
\nF:<\/strong>\u00a0+43 50 60 80-150<\/p>\n

support@tac.eu.com<\/a><\/p>\n

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Your advantages of our TAC Support<\/h2>\n

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At any time<\/strong><\/p>\n

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Our highly qualified support staff is always available to answer your questions by phone, email or Skype. If required, around the clock, 365 days a year.<\/p>\n

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We get along<\/strong><\/p>\n

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The TAC support team provides you with rapid assistance in the customer service languages German and English. If other languages are required, we can also support you at any time thanks to our international partner network.<\/p>\n

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TeamViewer<\/strong><\/p>\n

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Download TeamViewer:<\/p>\n

\"\"<\/a><\/h6>\n

www.teamviewer.com<\/a><\/p>\n

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Expertise to read<\/strong><\/p>\n

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Release Notes and our extensive online help also provide all important information on new functions as well as helpful screenshots of software usage.<\/p>\n

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You live and learn<\/strong><\/p>\n

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Trainings, webinars and workshops provide you with technical know-how and practical skills at regular intervals.<\/p>\n

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<\/span><\/span><\/span><\/span><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1535713511277{margin-top: -200px !important;margin-bottom: 0px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_empty_space height=”70px”][vc_column_text css=”.vc_custom_1673532511764{margin-bottom: 30px !important;}”]<\/p>\n

Customer Care Service<\/h2>\n

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Basic Support<\/h3>\n

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Customer Support
\nMonday – Friday
\n09:00 – 17:00<\/p>\n

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TAC Software Upgrades
\nMonday – Thursday
\n09:00 – 17:00<\/p>\n

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Online Help<\/p>\n

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MOST POPULAR<\/span><\/h5>\n

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Premium Support<\/h3>\n

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Customer Support
\nMonday – Sunday
\n00:00 – 24:00<\/p>\n

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TAC Software Upgrades
\nMonday – Thursday
\n06:00 – 22:00<\/p>\n

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Online Help<\/p>\n

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Shortened reaction time<\/p>\n

\n

Server relocation
\n1x per calendar year<\/p>\n

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Webinars on TAC Software
\n1x per quarter<\/p>\n

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Superior Support<\/h3>\n

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Customer Support
\nMonday – Sunday
\n00:00 – 24:00<\/p>\n

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TAC Software Upgrades
\nMonday – Thursday
\n00:00 – 24:00<\/p>\n

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Online Help<\/p>\n

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Shortened reaction time<\/p>\n

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Server relocation
\n1x per calendar year<\/p>\n

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Webinars on TAC Software
\n1x per quarter<\/p>\n

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Free choice of remote administration
\nStandard – Teamviewer<\/p>\n

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1 day on-site visit
\n1x per calendar year<\/p>\n

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Adaption of guest reports
\n1x per calendar year<\/p>\n

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Do you have any questions? Please contact us, we will gladly take care of your request.<\/p>\n

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